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Terms and Conditions


These Terms and Conditions apply to sites:

Wow Storage Brentford, Transport Avenue, Brentford, TW8 9HF owned by Hamilton West Property Services Limited

Wow Storage Shoreditch, Holywell Lane, Shoreditch, EC2A 2ET owned by Hamilton West Property Services Limited

Wow Storage Watford, Old Mill Road, Kings Langley, WD4 8QT owned by Hamilton West Property Services Limited

Wow Storage Ealing, Old Brentham Power Station, Western Avenue, Ealing W5 1HS owned by Wow Workspaces Ltd

Wow Storage St Albans, Unit 2B, Smallford Works, Smallford Lane, St Albans, AL4 0SL owned by Hamilton West Property Services Limited

Wow Storage Battersea, 7 Ingate Place, Battersea, SW8 3NS owned by Hamilton West Property Services Limited 

1. Customers are responsible for providing a lock and for ensuring their unit is locked prior to leaving the site. The Company will not take responsibility for goods lost or damaged on site when the Customer is loading/unloading or for unsecured goods on site (i.e. goods not left within a locked container Unit).
2. Customers may use the unit for storage and no other purpose. Customer may access the site 24/7
3. Most household/business items are suitable for self storage. However, our units are not suitable for the following items:- Inflammable/combustible materials (items containing petrol/oil should be drained down prior to storage. Perishable foodstuffs. Animals or animal products. Hazardous and dangerous items such as explosives, ammunition, toxic waste, asbestos, chemicals, radioactive materials. Illegal items and goods not owned by customers. Customers and/or their visitors must not leave unattended vehicles at the site. Vehicles are allowed only for the purpose of delivering and collecting from the site. If any unauthorised vehicles are left at the site overnight, the customer/owner will be charged a fee of £25 per night.
4. Customers may not attach anything to the walls, ceiling floor or doors of the unit and must advise the Company if any damage to the unit occurs. Any items or rubbish left outside of the storage unit (except during the process of moving in) including on the roof/top, will be disposed of and a minimum charge of £120 will be made for this occurrence. Leaving rubbish at the site is a breach of the terms and conditions of rental.
5. Customers give their permission to allow us to break their lock, and/or for access to their unit in an emergency. We will also access the unit, if required to do so by the Police, H.M. Customs & Excise, Fire Services, Local Authority or by a Court Order.
6. Please note that in respect of Units fitted with an electricity supply, we cannot give a guarantee of an uninterrupted supply. The electricity supplied is given free of charge on the assumption of limited usage. If we find excessive usage of the electricity, then we reserve the right to withdraw the facility. We will also withdraw the facility if the tenant does not keep to the rental terms paying the rental when due.
7. The Company shall not be liable for any loss or damage which you may suffer as a direct result of our performance of this Agreement being prevented, hindered or delayed by reason of any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, difficulty in obtaining workmen, materials or transport, electrical power, internet or computer failures or other circumstances whatsoever outside our control and which affect the provision by us of access to or use of the unit.
8. This Agreement gives you a personal Licence to occupy the Unit/s until the Agreement is terminated. The Agreement is covered by English Law and cannot be assigned without our prior written permission.
9. Smoking on site is strictly prohibited.


9. Licence Fees will be payable in advance on a monthly basis. When payment is made via a giving notice of termination of the rental contract. 14 days advance notice is required for termination by either the customer or the Company. Please ensure that you advise us that you have vacated the Unit on the scheduled Move Out date, in order that the Unit maybe re-let. Payments due on a Saturday or Sunday, may be taken on the previous Friday. The licence fee is subject to increase, by providing one month’s notice in writing (or by email).
10. A failure to pay licence fees on the due date, will incur a late payment charge of £3 per day and/or exclusion from the site, and/or we may break the lock on the Unit and install a new lock, whether or not we have exercised our right to terminate this Agreement.
11. If any part of the licence Fees and/or late payment charges are still outstanding one month after the due date we may:
(a) give you written notice that we will remove all the Goods in the Unit if you have not paid all outstanding amounts due in full within 7 days of the posting of that notice by us to out at your address set out in the Schedule
(b) on expiry of the 7 days notice, sell the goods on your behalf and pass good title to them and use the proceeds of sale to discharge any outstanding fees and charges due. If the proceeds of sale are insufficient to discharge your outstanding liability to us then you will remain liable for the balance
(c) treat any of the Goods not sold as abandoned and destroy or otherwise dispose of them. Please note all accounts beyond our credit terms will be passed to our debt collection agency, All accounts, without exception, will be subject to a surcharge of 15% to cover our costs in recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement.


12. Notice Period. 14 days advance notice is required for termination by either the customer or The Company. Please contact us to advise of the selected MOVE OUT date. Please ensure that you advise us once you have vacated the Unit, in order that the Unit maybe re-let. On termination of this agreement all goods must be removed from the unit, which should be left clean and tidy and in the same condition as the commencement date. We may make an appropriate charge if we must clean the unit or dispose of any goods or rubbish left in the unit, or on the site. Any goods left in the unit after termination, will be considered as abandoned, and disposed of.
13. Please note that we do not give any refunds on advance discounted long term rental payments, should you wish to vacate the Unit(s) before the end of the contract period.


14. We do not insure the Goods. 
14.1      Storage of Goods in the Unit is at your sole risk.  
14.2      You warrant to us as follow:
14.2.1 that prior to bringing the Goods onto the Site you have insured or will insure the Goods against all normal perils under a valid contract of insurance with a reputable insurance company for their full replacement value and will not cause or allow that insurance cover to lapse whilst the Goods or any of them remain on the Site; and
14.2.2  that the insurance cover will not be for a sum which is lower than the replacement value of the Goods stored in the Unit from time to time. 
14.3      We offer You the opportunity to take out insurance using a policy available through us.  
14.4      You may apply for such insurance by completing a separate application form.
14.5      We do not give any advice concerning such insurance and it is for You to make your own judgement whether such insurance is appropriate to cover the Goods and risks to them.
14.6      We exclude all liability in respect of loss or damage relating to Your business, if any, including consequential loss, lost profits or business interruption, and all liability in respect of loss or damage to the Goods caused by Normal Perils, including as a result of negligence by us, our agents and/or employees above the sum of £100 which we consider to be the normal excess on a standard household insurance policy whether or not that policy would cover the Goods
14.7      Normal Perils in this Condition mean loss of or damage to Goods caused by fire, lightning, explosion, earthquake, aircraft, storm, flood, bursting &/or leaking pipes, theft accompanied by forcible and violent entry or exit, riot, strike, civil commotion, malicious damage, and impact by vehicles. 
 14.8      You warrant that:
 14.8.1 You have written overleaf the true total value of all the Goods; 
14.8.2 the aggregate value of the Goods stored in the Unit from time to time will not exceed that value; and 
14.8.3 this warranty is repeated by You to us at each Due Date.
15   We do not exclude liability for physical injury to or the death of any person and which is a direct result of our negligence or wilful default or that of our agents and/or employees. 

1) I confirm that the goods are solely owned by me. If the Goods are not owned by me or not solely owned by me, I confirm I have obtained the owner’s, co-owner’s or joint owner’s consent (as applicable) to the storage of the Goods under the Terms and Conditions of this Agreement.
2) I understand that because the Company has not inspected the goods, it is not on notice as to the existence of any items and has no record of condition. Consequently, the Company is not able to and does not insure the goods and I acknowledge and agree that the Company owes me no contractual or other duty in respect of my goods, including consequential or economic loss, whether or not any loss or damage caused is due to any act or omission, negligence or wilful default, by us, our agents or other customers.
3) I have inspected the unit number to which this agreement relates and confirmed it is suitable for use and in good condition at the commencement date. I will advise the Company if there is any future damage or other defect affecting the unit after the initial payment is received, if the Customer does not accept our terms and conditions, we will allow the Customer 24 hours to withdraw from the contract and a full refund will be given.
IT IS HEREBY EXPRESSLY agreed between the Owner and the Customer that:

1.1       the location of the unit may be nominated and changed from time to time by the Owner provided that an alternative unit is also located within the Site; and 
1.2       this Agreement shall in no way be construed as granting to the Customer 
1.2.1   any rights under the Landlord and Tenant Act 1954 Part II (or as amended from time to time);
1.2.2   exclusive occupation or rights over any specific unit; or
1.2.3   any warranty that the permitted use is authorised for planning purposes or that the unit is fit for the purpose of carrying out the permitted use; and
1.3       this Agreement shall not create a tenancy or other such interest or right in any unit.